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Trade News

Biomass Boiler Manufacturer Expands Expertise with New Technical and Sales Staff

Biomass boiler manufacturer (UK)
has expanded its technical and sales divisions as it experiences
ever-increasing demand for its products and services. Sami Osman joins
the company, as technical manager whilst Wendy Palmer becomes sales
administrator. Both bring with them a wealth of knowledge and experience
to enhance the support offered to installers and customers on the
biomass systems. The company is in the process of creating additional
administrative, sales and technical roles to provide further support
within each division.

Demand for biomass has been growing steadily over the years and
Windhager has experienced successive periods of expansion to accommodate
the increase in demand. The announcement of the Domestic RHI scheme is
sure to see record numbers of small-scale biomass installations being
commissioned across the UK and Windhager has guaranteed the highest
level of customer service with the new addition to the team. The dates
for biomass training courses have also been extended to service the rise
in popularity of biomass heating.

“Windhager has an extensive network of Windhager approved installers
across the UK who have completed the full training programmes at both
our UK and Austrian headquarters. The support team is vital in dealing
with system issues or design difficulties and maintaining the high
standard that is expected of Windhager” commented Oliver Duckworth,
commercial director.

The Windhager UK operation is run
from its South Gloucestershire headquarters in rural Marshfield.
Functioning as the UK distribution centre, the premises also has a
customer showroom and a fully equipped engineer training facility that
ensures installers have credible knowledge and hands on experience of
the Windhager products.

Having gained a Masters in Civil Engineering at the University of
Bristol that included specialising in carbon negative/neutral
construction projects, Sami Osman went on to work for a leading biomass
distributor as a design and technical support engineer. His new role as
technical manager at Windhager involves training the installers,
commissioning engineers and sales staff on the Windhager products and
systems as well as supplying them with detailed knowledge of biomass
energy in general.

This is also combined with providing high-level technical support
including fault finding, while the more practical aspects of the role
involve commissioning systems and contributing to the development and
design of new products.

New sales administrator, Wendy Palmer, is charged with providing full
administrative support to the Windhager field sales team while
maintaining the CRM database. Wendy ensures first class customer service
when dealing with sales enquiries while also responsible for producing
quotations and proposals. 

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