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Trade News

Hartford Steam Boiler Implements Guidewire System for Claims Management

The Hartford Steam Boiler Inspection and Insurance Company (HSB), and Guidewire Software reported that HSB has successfully deployed Guidewire ClaimCenter as its new platform for claims management.

to a release from the company, HSB, a part of Munich Re, sought a
system that would give the company the flexibility and functionality to
support the growth of its personal lines business and core commercial
specialty insurance practice. The company also wanted to provide
adjusters a tool that would increase both efficiency and proficiency, as
well as support its commitment to delivering high levels of customer

HSB noted it is currently in production with ClaimCenter
across all of its personal and commercial lines of business in the US.
ClaimCenter was deployed on time, and the implementation came in under
budget. Moving forward, HSB plans to explore ways to leverage the system
for global business.

“Research shows that a reputation for
high-quality claims service is among the top factors customers consider
in selecting a specialty insurance provider,” said Wade Bolin,
senior vice president, Claims, HSB. “Deploying ClaimCenter as our new
claims system is part of our claims transformation strategy to ensure
that HSB will continue to set the standard for service excellence in
specialty insurance.”

“Our team has been very satisfied with
ClaimCenter from day one,” continued Bolin. “We are eager to exploit the
capabilities of ClaimCenter, and we’re very happy with the operational
efficiency, technical proficiency and customer service gains ClaimCenter
is enabling thus far.”

“We congratulate HSB on their successful ClaimCenter implementation,” said Mike Polelle, chief customer officer, Guidewire Software.
“We applaud HSB’s dedication to continuously improving their business,
and we look forward to continuing to support them on their business
transformation journey.”

Guidewire ClaimCenter is a claims
management system, built from the ground up to meet the specific needs
of Property/Casualty insurers. ClaimCenter’s business rules enable
claims organizations to define, enforce, and continually refine their
claim handling practices in order to optimize and monitor their claim
processes. ClaimCenter is in use by insurers of all sizes across all
product lines to improve speed and accuracy, reduce loss adjustment
expense, and enable proactive management of claims.

Hartford Steam Boiler (HSB) is an engineering and technical risk insurer.

Munich Re provides access to a full range of property and casualty reinsurance and specialty insurance products.

Guidewire builds software products that help Property/Casualty insurers replace their legacy core systems.

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